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| 1. |
Why should I use a shading device for my window? |
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Around 40% of energy losses are through our windows
and doors. And during the summer, a huge amount of the sunlight that
comes into our house through the windows is transformed into heat.
By shading our windows, we prevent the light from coming into our
house and that stops the heat.
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| 2. |
Why should I use an exterior shading device instead of an interior shading device? |
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When
using an interior shading device, the source of the heat - sunlight
hits the glass, the space between the glass and the shading device,
and the shading device itself. All three elements have direct contact
with the interior space of your house, and will heat up your house.
When using an exterior shading device, however, the sunlight touches
only the shading device, and because the shading device is on the
outside of your house, the heat from the sunlight does not have direct
contact with the interior space of your house.
The difference between these two methods in terms of temperature can
be anywhere between 10 to 20 degrees, which means lots of saving on
your electricity bill.
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| 3. |
Do your products come in standard sizes
or custom made? |
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We custom make all of our products to accommodate our
customers' specific needs. The shading devices, however, come with
a certain size and ratio limitation. Please contact us regarding your
window and door sizes and we can further assist you regarding your
particular needs.
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| 4. |
What choices do I have to operate the shading devices? |
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We provide many different ways for you to enjoy operating
your shading devices. You can choose between manual operation, or
motorized control. For manual, we have strap and crank controls, and
for motorized, we have electric wall switch, remote control, and automatic
climate control. All electrical and internal parts are sealed and
permanently lubricated for reliable performance.

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| 5. |
What are the advantages of awnings,
solar screens, and rolling shutters? |
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Awning: Awnings provide an excellent solution
for patio shading. It is great when you want to extend your activity
space outdoors without being exposed to harsh sun UV damage. While
they create an extra space for you and your family on your patio,
they also shade part of your wall and provide a cooler interior temperature
for you.
Solar Screen: Solar Screens provide excellent shading for your
windows and doors. They are especially good for situations where view
to the outside is desirable. They come in different openness factors,
which regulates the amount of light that passes through your screen.
Rolling Shutter: Rolling Shutters are good when high insulation
and protection is desired. They not only provide the ultimate shading
solution for your house during the summer to help create a pleasant
indoor environment, they also help shield your house during the winter
by keeping the wind from coming into contact with your windows. That
means, not only the A/C operation time is a lot lower, the time that
the heater is needed is dramatically reduced as well.
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| 6. |
Is it easy to clean and maintain the exterior shading devices? |
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Yes! The exterior shading devices are designed to withstand
harsh outdoor environments, so they are extremely strong, long-lasting
and very easy to clean. Most of the time, all you need to do is just
hose down the shading devices. Please refer to cleaning
section for more information.
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| 7. |
I don't live in the Bay Area in CA.
Can I still buy your products? |
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Yes! We have a network of dealers nationwide. Please
email us to see if there
is a dealer in your area. Make sure to indicate your location, your
phone number, and the best way for us or our dealer to contact you.
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| 8. |
Do your products come with warranty? |
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Yes! All of our products come with a 5-year warranty.
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| 9. |
How long do your products last? |
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Our products are designed to be long-lasting. The hardware
parts are usually very durable and last for decades. The fabrics last
somewhere between 10 to 12 years, but can certainly last even longer
with minimal care.
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| 10. |
Can I install them myself? |
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Our products are carefully engineered to be operated
safely and efficiently. We strongly recommend having professionals
help you determine the best solution for you and install them professionally
for you. Installing them without years of professional experience
can be very dangerous and will void the warranty.
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| 11. |
How much do your products cost? |
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Our products' prices vary greatly depending on the
size, the installation site and the method of operations. Please give
our representatives a call and we will be glad to further assist you
in this regard.
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